THE BLOG
Worth checking which handshake yours gives, in case nobody's mentioned it yet.
You know the handshake. Barely there, fingers only, gone before it started. You spend the rest of the conversation quietly deciding whether ...
Instagram says one thing, the Google profile everyone forgets says another...
...and AI averages the confusion into a no. Your brand turns up to every platform in a different outfit. Instagram is all polish and cocktail...
“Great service” describes ten thousand venues...
...and that sameness is exactly why AI can’t tell you apart. Trying to be everyone’s cup of tea is a lovely idea. It’s also how you end up as the lukewarm one nobody fini...
Your next customer asked their phone where to go...
...it answered with someone else’s name! It’s Thursday night and a couple three suburbs over are working out where to spend Saturday.
They don’t open Google and scrol...
It's the one thing that could save you hours on social media...
and it only exists inside the course. You don't need to post more. You need to stop starting from scratch every single time.
Every time you sit down to wr...
...and nobody's watching to see how it greets a stranger.
Someone hears about your place over dinner. A mate raves, your name lands in the group chat and out comes the phone right there at the table. Whatever they find ...
...and AI can’t recommend any of them!
Consistency has a PR problem. Nobody puts “consistent” on a dating profile, it sounds like the personality equivalent of beige walls. But while you’ve been busy being interesting o...
...it has a clarity problem!
AI is already part of how customers find and choose YOUR business. Not someday, not once the tech catches up, right now!
That's not the scary part. The scary part is this: AI can't confiden...
Why Repeat Business Starts Before They Walk Through the Door!
Most hospitality and tourism businesses think repeat business starts after the customer has visited. After the meal, the stay, the tour.
After the guest has...
...it has a relevance problem!
One headline from The Guardian screams, “Not going anywhere, fuel supply fears and soaring pump prices put a brake on the great Australian Easter road trip”, while another from The Austral...
Summer in hospitality feels goodÂ
But once the sun dips, the holidays end and winter creeps in, there is one question that separates thriving venues from tumble-weed territory. Will those summer guests come back?
The t...
Summer brings the crowds.
Cold drinks, warm nights and a steady stream of new faces walking through your doors. It feels good, it looks successful, but once the season fades, many hospitality and tourism operators find ...
